Telesales Executive

Job Purpose

• To supervise day-to-day operations of telesales team and ensure targets are met.
• To carry out telesales through outbound calling to new and potential clients.
• Achieve various sales targets in respect of calls made and sales secured as agreed by management.
• To expose Chapman Freeborn to a wider audience and promote diverse products/services.

Responsible to: Marketing Manager

Responsible for: Telesales Executives Team

Key responsibilities

Sales calls

• Outbound; proactive sales calling in which prospective and pre-existing customers are contacted directly.
• Inbound; reception of incoming calls and requests for information are to be dealt with in a professional manner to produce sales and lasting relationships with clients.

Lead Generation

• To generate leads using a variety of different strategies.
• Gather and document information about the customer.
• To maintain clear information of potential clients including information received, services requested and dates for follow up calls.

Industry and Product knowledge

• Fully describe and promote CF services and give advice about how these may benefit customers personally.

Other

• To perform any other duties as and when reasonably required.

Skills and experience

• Strong communication skills (written and oral) with excellent telephone manners.
• Verbal and written fluency in business English and Spanish required.
• Quick and accurate computer skills.
• Able to work within a target driven environment with strong negotiation skills.
• Ability to remain calm when dealing with difficult people.
• Confident and professional with a proactive attitude.
• Experience of cold calling and working in a sales environment.

Personal specification

• Excellent communication and listening skills.
• Organized to manage a large and very diverse workload.
• Flexible in approach to work.
• Self- motivated and able to work both individually and as part of a team with minimum supervision.
• A polite, confident and friendly manner.
• To enjoy working with customers and building relationships.
• Perseverance and the ability to respect customers' answers.
• Good knowledge about all the company's products and services.
• To be well-organized and thorough, even under pressure.